Talk, tap or type
Customers can answer out loud, tap a choice, or type. No microphone is needed to finish a booking.
NewA revolutionary way to book
Let your customers book by voice.
Customers tap the mic and say what they need. OrbisX Voice Booking asks the right questions, offers your real open times and sends the booking straight into OrbisX. Hands-free, so they can even book from the car.
- 30-day free trial
- No credit card
- No contracts
- Unlimited users
Booking a detail is now a conversation
No long form. Just say it.
OrbisX Voice Booking lets a detailing customer book by talking instead of filling in a form. They open your voice booking link, tap the microphone, and say something like “I need a full detail on my 2020 Range Rover this week.” An AI booking assistant asks for whatever it still needs, offers only your real open times, and sends the booking into OrbisX alongside your other booking requests.
It runs on the OrbisX booking form you already have: same services, packages, add-ons, prices, hours, deposits and terms. There is nothing new to configure before it works.
- Only your real open times, long enough for the whole job
- Offers the add-ons that fit their vehicle and service
- Takes deposits, terms and marketing consent, just like your booking form
- Unfinished bookings become leads the next morning
- A word-for-word transcript of every conversation
- Matches your brand, on its own link or embedded on your site
How it works
A handful of spoken answers. Booked.
A typical booking takes a handful of spoken answers, and the customer never sees a long form.
- 1
The customer opens your voice booking link
From a text, social post, Google profile or your website, on their phone or computer.
- 2
They tap the mic once and say what they need
In their own words.
- 3
The assistant asks only for what’s missing
Vehicle, service or package, any add-ons, shop or mobile (and the address for mobile), then name, phone and email.
- 4
It offers your real open times
The customer says or taps the one they want.
- 5
A summary card shows the booking
Plus the deposit if one is due, your terms and the marketing consent box. The customer taps Send booking request.
- 6
They see and hear a confirmation
Then get a text and an email. If a deposit is due, they get a button and a link to pay it.
- 7
You get the booking in OrbisX
With a Voice badge and the full transcript, ready to approve (or already on the calendar, if you book straight to your calendar).
The live voice booking page: a progress checklist up top, one big mic, and options to go hands-free, type instead, turn the voice off or switch light and dark.
What your customers get
No form to fill in. Even from the driver’s seat.
Only real open times
Times come straight from the shop’s availability, never made-up openings. If the day they asked for is full, it says so and shows the closest times it does have.
Times that fit the whole job
Add-ons and options count toward the appointment length, so every time offered leaves room to finish everything booked.
Pick a time by voice
“The Friday 3 PM one” works. Customers can also tap a time, and see more times on request.
Understands their vehicle
Year, make, model and colour, spoken naturally (“Chevy” is understood as Chevrolet).
Only the right add-ons
It offers only the add-ons and options that apply to the service and vehicle chosen, with the price and time each one adds.
Shop or mobile, done right
It follows the shop’s setting: shop-only, mobile-only, or both. For mobile jobs it takes the service address and, where the shop uses service zones, only offers days the shop works in that area.
Hands-free
After one tap to start, the mic reopens by itself after each question, so a customer who is driving can book without touching the phone again. It waits until it has finished speaking before it listens. Customers can switch this off.
Patient listening
It adjusts to background noise (a quiet room or a running car) and waits through natural pauses, so people are not cut off mid-sentence.
Progress checklist
A short checklist ticks off service, vehicle, location, contact details and time as they are collected.
Pick up where they left off
A customer who is interrupted (a call, a locked phone) can continue their booking for up to 24 hours, or start over.
Clear confirmation
A text and an email go out after booking. The wording is honest: “confirmed” if the shop books straight to its calendar, “request received” if the shop approves bookings first.
See it
Talk, tap or type. Their choice.
No app to download. It opens in any current web browser on a phone, tablet or computer. The browser asks once for microphone permission, and customers who say no can type instead.
What your shop gets
Bookings, leads and proof. Inside OrbisX.
Bookings land where you already work
Voice bookings arrive in your OrbisX booking requests with a Voice badge, or go straight to the calendar if you have that switched on.
A word-for-word transcript
Every conversation, finished or not. One click on the Voice badge replays the whole exchange.
Unfinished bookings become leads
If someone starts and doesn’t finish, the next morning it becomes a lead with their vehicle and what they wanted, ready for your usual follow-ups. Already a customer? It goes on their profile instead.
Deposits
If your booking form takes a deposit (fixed, percentage or per service), the customer hears the amount before confirming, then gets a pay link on screen and in their text and email. The booking shows as Deposit missing until it’s paid.
Terms and conditions
Your form’s terms appear before the customer sends. If you require agreement, they must read to the end and tick, and the agreement is saved with the date and time.
Marketing consent
Customers are asked, unticked by default, using your own wording. Their answer is saved with the date.
Your brand
Eight ready-made looks or your own brand colour, light or dark, set per booking form.
Share anywhere
A link for each booking form, plus embed code for your own website.
Benefits for detailing shops
Customers who’d never fill in a form, booked.
Voice Booking turns customers who would never fill in a form into booked jobs, without adding work for the shop.
Catch customers on the move
People book detailing from their car, on a break, or between errands. Hands-free booking means they can do it on the spot instead of “later”.
Fewer lost bookings
Interrupted customers can pick up where they left off, and anyone who still drops off becomes a lead with a phone number the next morning.
No promises you can’t keep
Only real open times are offered, following your own booking limits, and every time fits the full job including add-ons.
More add-on revenue
The assistant offers the add-ons and options that fit the chosen service and vehicle, with prices, every time.
Nothing new to manage
It uses the booking form you already have, and bookings arrive in the same booking requests list.
Proof when you need it
Word-for-word transcripts, plus dated records of terms agreed and marketing consent given.
Deposits still collected
Shops that require a deposit keep getting it, through their usual payment page.
Setup and requirements
Already taking online bookings in OrbisX? It’s ready now.
If a shop already takes online bookings in OrbisX, Voice Booking is ready to use now.
For the shop
- Everything lives in Settings → Bookings → Voice Booking: try it, copy the link, get a link per booking form, copy embed code, choose the look, and set an optional closing message.
- It uses your existing OrbisX booking form, so services, prices, hours, deposits and terms are managed in one place.
- Confirmed instantly or sent to you for approval, your choice: it follows the booking form’s Bookings go direct to calendar setting.
- To embed it on your own website, the site must use https, or browsers block the microphone. Sharing the link works everywhere.
For the customer
- A phone, tablet or computer with a current web browser. There is no app to download.
- The browser asks once for microphone permission. Customers who say no can type instead.
- It talks back out loud using the device’s own voice, so it sounds a little different from one phone to another.
- Speaks English.
Voice Booking FAQ
Questions? Straight answers.
Does it answer my phone calls?
No. Voice Booking is a booking page customers open from a link, then talk to. It is not a phone line or call answering service.
Do my customers need to download an app?
No. It opens in any current web browser on a phone, tablet or computer.
What if a customer doesn’t want to talk?
They can tap choices or type their answers instead, at any point.
Can it book a time I’m not available?
No. It only offers times your OrbisX availability and booking limits allow, and each one is long enough for the whole job, add-ons included.
Can I approve bookings before they’re confirmed?
Yes. If your booking form sends bookings for approval, the customer is told their request was received and you will be in touch. If your form books straight to your calendar, they are told they’re confirmed.
Does it take payment?
It never asks for card details in the conversation. If your form takes a deposit, the customer is told the amount, then gets a pay link on screen and in their text and email. The booking shows as Deposit missing until it’s paid.
What if a customer stops halfway?
They can pick up where they left off for up to 24 hours. If they don’t come back, the next morning it becomes a lead in OrbisX (or a note on their profile if they’re already a customer), with the full conversation.
Can I see exactly what the customer said?
Yes. Every voice booking, finished or not, keeps a word-for-word transcript you can open from your booking requests.
Does it work for mobile detailers?
Yes. It follows your shop-only, mobile-only or both setting, takes the service address for mobile jobs, and respects your service zones.
Can I put it on my website?
Yes. Share your link anywhere, or paste the embed code into your site. Embedding needs an https website.
Can it match my branding?
Yes. Choose one of eight looks or enter your brand colour, and pick light or dark. Each booking form can look different.
I have more than one booking form. Does each get voice booking?
Yes. Each booking form gets its own voice booking link, with its own services and settings.
What languages does it speak?
English.
Your customers talk. OrbisX books.
Try OrbisX free for 30 days. No credit card, no contract, no catch.
- 30-day free trial
- No credit card
- No contracts
- Unlimited users